At Docquity, we prioritize the satisfaction and convenience of our participants. Here’s a comprehensive guide on how we handle refunds:
Course Cancellation by Docquity
Q. What happens if Docquity decides to cancel a course?
A. In the event that Docquity cancels a course, all enrolled participants will receive a full refund.
Instructor Unavailability
Q. What happens if an instructor becomes unavailable or discontinues the course?
A. Should an instructor become unavailable or discontinue a course, all participants will be entitled to a full refund.
Rescheduling of Events
Q. What if we reschedule an event and the participant cannot attend on the new date?
A. Our approach is twofold:
- Communication: We will always communicate any changes in schedule to participants in advance. We’ll gauge if the majority can attend on the new date. If not, we’ll attempt to find a more suitable date in coordination with the instructor.
- Refunds: If the date remains unchanged and a participant cannot attend, they will be eligible for a full refund.
Unforeseen Absences
Q. What if the participant misses the live sessions due to unforeseen circumstances?
A. We empathize with unexpected situations. Participants in such cases can request access to the recorded sessions and course materials. However, no refunds will be provided.
Course Satisfaction
Q. What if the participant is not satisfied with the course content or its delivery?
A. We aim for excellence in our courses. If a participant feels the course didn’t meet their expectations, they can request a refund within 7 days of the course start date. Refunds will be considered on a case-by-case basis. Please note that any refund approved will have taxes and payment gateway expenses deducted.
Technical Difficulties
Q. What if the participant faces issues accessing the course materials or platform?
A. We pride ourselves on the accessibility of our content. If participants face technical issues, they should immediately contact our support team. If the issue remains unresolved, participants can request a refund within 7 days of the course start date.
Personal Reasons
Q. What if the participant cannot complete the course due to personal reasons?
A. Life happens. If personal reasons prevent course completion, participants can request access to recorded sessions and materials. However, no refunds will be provided in such cases.
For any further queries or concerns regarding our refund policy, please contact our support team. We’re here to help!
